Mark Hare, President, and Owner
For several years, fire stations have been leveraging radio-based alerting systems to transmit mission-critical information to the intended units and respond to incidents as fast as possible. However, the wide adoption of these systems also highlighted its drawbacks, including the inability to alert multiple stations simultaneously, lack of interface with CAD software, misunderstood dispatches, to name a few. As these challenges are weighing down on the time-sensitive workflows, fire stations are driving towards a more modern, innovative, and alternative approach in the form of Fire Station Alerting (FSA) systems.
The spike in population, expanded scope of practice, diversified station capabilities, restrictive regulations, as well as increased call frequencies have made the need for FSA systems quite apparent today. And one of the pioneers in this arena is Automated Protection Services (APS) Firehouse Alerting.
Headquartered in Maryland, APS is committed to assisting the fire service emergency responders with cost-effective fire station alerting solutions and displaying vital information prior to and during fire incidents. “Our company fulfills the needs of each department individually by designing fire house alerting systems that provide fast, dependable, usable information,” mentions Mark Hare, President, and Owner, APS.
APS is empowered by a team of fire service professionals who have decades-long experience in the industry. This has enabled the company to be persistent in pursuing excellence in support and customer service. To do that, it provides products, such as APS Alerting Controller, APS Smarthub, Alerting Equipment, and Fast Alerting Systems Technology (F.A.S.T).
But how does the APS system work?
“Our system is integrated with dispatch and surrounding informational resources so that fire stations can provide the optimum response time to the affected location,” answers Hare. By utilizing computer-aided dispatch data from 9-1-1 centers, APS has designed solutions that alert, display, and automate fire stations with critical information quickly and reliably. Additionally, APS’s sales and design teams use non-proprietary fuel devices to develop system and product recommendations that are custom-made for each station. This empowers the company to support single fire stations looking to improve their response times as well as the larger multi-station departments. In essence, APS creates customized components— that are designed and manufactured at its facility—to help fire departments address all their critical needs.
Our company fulfills the needs of each department individually by designing fire house alerting systems that provide fast, dependable, usable information
APS always ensures that its customers are treated with courtesy and professionalism. This way, it has nurtured several partnerships to date and has numerous success stories to be proud of. For instance, one of its long-term customers is an Illinois-based fire-rescue department. The client has been utilizing the APS system for station alerting for several years and has attested that the responsiveness and services of APS are excellent. Another instance is about the company’s partnership with a Maryland-based Fire/EMS Department. The former provides technical support, site management, and quality workmanship to ensure that the client company completes its projects on time.
These successful customer stories inspire APS to explore further the avenues of growth and opportunity to deliver better outcomes to its clients. In that light, the company is continuously designing and updating systems to provide optimum response times by leveraging the most up-to-date information available while keeping the safety of the first responders in mind. In addition, APS’s technicians offer top-notch customer service and reliability, making the company stand out in the firehouse alerting vertical. “The more that you’re prepared for your call, be it at EMS or Fire, you’ll have better outcomes, and that’s what APS’s system and products are all about,” concludes Hare.