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LHR Fire Protection: Leading the Fire Safety Game with Customer-Centricity
Josh Wise, Founder and Lead Project ManagerSince its inception, LHR Fire Protection has been acknowledged for its unique customer-first approach, where it keeps clients’ interests ahead of its priorities while remaining honest and transparent in its interactions. This way, the company ensures the best service experience to clients and serves as the most sought-after partner for their varying fire protection needs. What gives LHR Fire Protection an edge over the competition is its business model built around four major pillars— service, safety, culture, and communication—, which Wise dubs as their core values that steer them ahead. “Our core values are the lens through which we look in order to unburden our clients’ challenges and serve them in a way that is ideal for them,” adds Wise. With such a powerful model at its core, the company successfully meets their objectives on time and on budget, in the most appropriate way to ensure protection to their lives and property.
We pride ourselves on having an expert set of hands, helping us serve as a one-stop-shop solution for clients' varying needs and stay atop of the competition in the quality of work delivered
LHR Fire Protection achieves this by adopting a culture that revolves around its dedication towards customers’ success and leveraging its collaborative approach.
A typical engagement begins with the team at LHR Fire Protection understanding their clients’ needs and categorizing them according to their requirements—be it installation, inspection, or maintenance. This is followed by deploying the right team to take over the projects. The company often prefers to have an in-person meeting and on-site walkthrough to gain a holistic understanding of their needs and establish a longstanding relationship with clients. “As a fully-licensed, -certified, and –insured fire protection expert, we’re always dedicated to doing the job right—whether it’s installing a new system, testing or repairing existing equipment, or responding to an emergency call,” asserts Wise. “We’re always committed to providing straightforward advices, offering customized plans designed to implement compliant solutions and guarantee the quality of work.”
LHR Fire Protection’s success is also the result of its team that encompasses expert fire safety field technicians, project managers, and office staff who are well-versed in the fire protection landscape. Their passion for what they do and dedication to serving as an interim team for clients empowers the company to successfully cater to a broader customer base and establish its strong presence in the industry. Moving ahead, LHR Fire Protection is strategizing plans to gradually acquire 75 percent of the market share in the New Hampshire and New England region by augmenting its capabilities and human resources. “With sustainable expansion embedded in our corporate DNA, we’re heading towards responsible and reasonable growth-oriented improvements by adhering close to our core values to provide clients’ with best-in-bread fire protection services,” concludes Wise.
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Company
LHR Fire Protection
Headquarters
Hooksett, NH
Management
Josh Wise, Founder and Lead Project Manager
Description
LHR Fire Protection is a full-service fire protection firm that specializes in installing, inspecting, and maintaining a wide array of fire safety systems including, sprinklers, fire alarms, and fire extinguishers. The company is acknowledged for its unique customer-first approach, where it keeps clients’ interests ahead of its priorities while remaining honest and transparent in its interactions. What gives LHR Fire Protection an edge over the competition is its business model built around four major pillars— service, safety, culture, and communication—, which is considered as their core values that steer them ahead
